Residential customers of natural gas, electric and steam utility companies are protected by New York’s Utility Consumer’s Bill of Rights. Protections cover billing, deposits, termination of service and special cold weather safeguards. Ask your utility company for a copy of your Consumer’s Bill of Rights. If you are aged 62 or older you may receive a special plan for paying your bill, the ability to have a third party notified of pending action against your account and/or to have them able to make payments for you, and extended grace periods before suspension or termination.

Based on income there are special rates available to eligible individuals. Check with your local utility companies– telephone, gas and electric–to determine eligibility. Also consult with Columbia County Office for the Aging (518) 828-4258, and Columbia County Department of Social Services (518) 828-9411 for certification criteria.